Frequently Asked Questions

WHAT'S INCLUDED

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time/Deep Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Ottawa cleaning services moving forward! Book here.

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Vacuum baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Vacuum and wipe down furniture

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Wipe down furniture

 

Book our Ottawa cleaning & housekeeping services 24 hours a day on our booking page here.

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Ottawa cleaning services moving forward! Otherwise, we cannot guarantee the level of service. Book here.

 

Living Areas & Bedrooms

    • Vacuum/sweep/mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/mop
  • Thorough dusting
  • Remove cobwebs
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

 

Book our Ottawa cleaning & housekeeping services 24 hours a day on our booking page here.

Our Pre-Listing Clean package in the Extras section is designed to give your home the pristine showroom-ready look it deserves before hitting the market. With potential buyers, realtors, assessors, and photographers stepping through your doors, the details matter. We’ll ensure your home is spotless, making it more inviting and market-ready. Book here.

 

Want to take it a step further? Add our ‘Organization by the Hour’ option in the Extras section to refine key spaces like closets, storage areas, pantries, kids playrooms, and more – because a well-organized home not only looks better but sells faster!

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Vacuum baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Vacuum and wipe down furniture
  • Tidy/declutter any visible counterspaces or surfaces

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards
  • Tidy/declutter any visible counterspaces or surfaces

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Wipe down furniture
  • Tidy/declutter any visible counterspaces or surfaces

 

Book our Ottawa cleaning & housekeeping services 24 hours a day on our booking page here.

Our Move In/Move Out option in the Extras section delivers a thorough cleaning to prepare your new home for your family or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, tradespeople etc) working in the space. Please also ensure our crew will have access to electricity and water in the home. Book here.

Please note, if the home is particularly dirty, we may need to add the First Time/Deep Clean service in the Extras section to your cleaning in order to give our cleaners time to complete their work.

 

Living Areas & Bedrooms

Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Bathrooms

Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Kitchen

Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected

 

All Rooms

Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over which will not be done by our crew)

 

Book our Ottawa cleaning & housekeeping services 24 hours a day on our booking page here.

Our Post-Renovation Clean package in the Extras section is designed for homeowners finishing a renovation and needing a thorough cleanup of dust, debris, and fine particles. We’ll make sure your newly upgraded space shines – so you can enjoy the results without the mess. Book here.

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down window sills
  • Vacuum baseboards
  • Vacuum under furniture
  • Vacuum and wipe down furniture

 

Bathrooms

  • Floors cleaned and disinfected
  • Carpeting vacuumed
  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down window sills

 

Kitchen

  • Vacuum/Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down window sills
  • Vacuum under furniture
  • Wipe down furniture

 

All Rooms

  • Dry dusting of walls
  • Wipe down walls and spot-clean walls (some marks/stains may need to be painted over which will not be done by our crew)
  • Wipe down baseboards, door frames, door facings, and other surfaces
  • Vents dusted and wiped down
  • Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)

 

Book our Ottawa cleaning & housekeeping services 24 hours a day on our booking page here.

Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a three hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs! Book here.

 

Book our Ottawa cleaning & housekeeping, and organization services 24 hours a day on our booking page here.

Out of town, at work, or have your hands full and want to come home to a fridge fully stocked by someone you trust? Need someone to pick up your dry cleaning or other necessities? Our home concierge services are like a personal assistant you can book by the hour! Minimum 2 hours. Book here.

 

Book our Ottawa cleaning & housekeeping, and concierge services 24 hours a day on our booking page here.

Absolutely! You can add extras instantly when booking online here or you can send us an email at [email protected] or call/text 343-308-2532. If there are any special instructions, please let us know in the area provided.

WHAT TO EXPECT

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

 

That said, the following are services that we do not provide:

 

  • For health reasons, we will not clean blood, feces, vomit or urine from animals nor humans.

 

  • We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

 

  • No moving vases, hung pictures, or other delicate items.

 

  • We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

 

  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

 

  • Removing excessive pet hair from upholstery. While our Deep Clean and Pre-Listing option does include vacuuming furniture, we do not guarantee the removal of all excessive pet hair from upholstery. We do our best, and we hope you will understand the effort taken!

 

  • Cleaning exterior windows.

 

  • Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

 

  • Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.

 

  • Cleaning inside dishwashers and washing machines.

 

  • Cleaning light bulbs.

 

  • Cleaning rodent/insect infested homes.

 

  • Removing excess paint from surfaces.

 

  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

 

  • Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

 

You can book your Ottawa cleaning services 24 hours a day on our booking page here.

Sure thing! Our professional cleaners can be left alone and you have nothing to worry about.

Please contact us if you will not be home for your appointment and we will work out all the details. If you leave during the appointment and they are done before you return, let them know how to lock your home.

Recurring Cleaning

Ottawa House Clean offers weekly, bi-weekly, or monthly cleaning at discounted rates.  These cleanings are automatically scheduled on the same day and time based on the interval you select. We send a reminder email and text message to let you know of upcoming cleanings and at any time you can log into your account to skip or reschedule service.

One-off Cleaning

You can schedule one-off cleanings at any time. Please note discounts are available for recurring cleaning (and with recurring cleaning you benefit from convenient recurring service with the same cleaning professional).

 

Book our Ottawa cleaning & housekeeping, and concierge services 24 hours a day on our booking page here.

At Ottawa House Clean, we prioritize flexibility and transparency for our Ottawa cleaning services. We offer easy online booking with transparent pricing, allowing you to select the services you need and see the costs upfront.

Click to Book A Cleaning Online in 60 seconds!

We will send you a confirmation email and text message to confirm your appointment details! We will also send you a reminder via email and text a couple days before your service.

No, we do not charge your credit card until the service is completed. We do a pre-authorization but this is not a charge to your credit card.

We will send you a text when the cleaners are on the way to your house. Cleaners arrive within 1 hour of the appointment time but usually within 10 minutes.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service. Please let us know if you would like to provide your own special supplies by adding a note during your booking or to your account after you book.

 

Book our Ottawa cleaning & housekeeping services 24 hours a day on our booking page here.

TRUST & SAFETY

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

All of our team members are interviewed by the owners and pass a criminal record check, reference-verified, and insured. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as an Ottawa House Clean crew & cleaner.

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has its own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

Yes, they do. We require a criminal record check on all of our applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). Please notify us within 24 hours from the original clean if you’re not satisfied.

We are available during all cleans via text and phone call. Please don’t hesitate to reach out at any point during or after the clean: 343-308-2532.

MISCELLANEOUS

It is important to book the cleaning service that matches the actual size and needs of your home to ensure our cleaners are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the cleaner’s arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance.

 

You can book your Ottawa cleaning services 24 hours a day on our booking page here.

We provide services in the greater Ottawa region, including Riverside South & Findlay Creek, Manotick, Greely, Nepean, Alta Vista & Elmvale Acres, Hunt Club, Barrhaven, Centretown, The Glebe, Hintonburg, Westboro, Kanata, and Stittsville.

 

Book your Ottawa cleaning & housekeeping services 24 hours a day on our booking page here.

No worries! You can either email us at [email protected] or call/text us at 343-308-2532 and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $79 cancellation fee.

For one, two and three bedroom homes, we send a single cleaner. For large home with four bedrooms or more, we typically send a team of two, although recurring cleaning services may only need one. In a hurry? Let us know and we’ll see what we can do!

 

You can book your Ottawa cleaning services 24 hours a day on our booking page here.

Please enter the Gift Card code directly on our booking form at checkout and your price will be automatically updated to reflect the Gift Card credit.  You can also login to you account at any time to see your Gift Card value. Purchase a Gift Card for family/friends, clients, or co-workers here.

 

Book our Ottawa cleaning & housekeeping, and concierge services 24 hours a day on our booking page here.

Please visit here: Terms and Conditions.